ABOUT once a month I run across a person who radiates an inner light. These people can be in any walk of life. They seem deeply good. They listen well. They make you feel funny and valued. You often catch them looking after other people and as they do so their laugh is musical and their manner is infused with gratitude. They are not thinking about what wonderful work they are doing. They are not thinking about themselves at all.
When I meet such a person it brightens my whole day. But I confess I often have a sadder thought: It occurs to me that I’ve achieved a decent level of career success, but I have not achieved that. I have not achieved that generosity of spirit, or that depth of character.
Millennials, currently age 35 and under, represent 79 million people in the United States and are predicted to surpass the spending power of Baby Boomers by 2018. Millennials prefer to spend money on experiences rather than materials, and in 2015 represent the majority of U.S. business travel by volume.
While it is exciting to watch the hospitality landscape evolve, Millennials’ burgeoning numbers along with their increasing cultural influence and resources are creating a major quandary for hospitality businesses.
Marketing Legend Seth Godin on the Future of Branded Content Seth Godin is the godfather of modern marketing—or, at least, the type of modern marketing we all want to be doing. In 1999, Godin published Permission Marketing, and, in every way, it was a revelation. At a time when Bill Clinton was still in office, TLC’s “No … Continue reading ‘YOU NEED EDITORS, NOT BRAND MANAGERS’
For years, the landscape of business has been changing quickly, almost too quickly. New technologies and methods of communication have made the practice of marketing hotels chaotic and fragmented. In my position, I receive dozens of pitches daily trying to sell me products and services that will help me navigate through this chaos. Just yesterday, … Continue reading HOTELS: DECODING THE MODERN MARKETING MODEL
We all sense that power is shifting in the world. We see increasing political protest, a crisis in representation and governance, and upstart businesses upending traditional industries. But the nature of this shift tends to be either wildly romanticized or dangerously underestimated. There are those who cherish giddy visions of a new techno-utopia in which … Continue reading HBR: UNDERSTANDING “NEW POWER”
Click to see the video of Dali’s Dinner Party….