ABOUT once a month I run across a person who radiates an inner light. These people can be in any walk of life. They seem deeply good. They listen well. They make you feel funny and valued. You often catch them looking after other people and as they do so their laugh is musical and their manner is infused with gratitude. They are not thinking about what wonderful work they are doing. They are not thinking about themselves at all.

When I meet such a person it brightens my whole day. But I confess I often have a sadder thought: It occurs to me that I’ve achieved a decent level of career success, but I have not achieved that. I have not achieved that generosity of spirit, or that depth of character. Continue reading NY TIMES: THE MORAL BUCKET LIST


Millennials, currently age 35 and under, represent 79 million people in the United States and are predicted to surpass the spending power of Baby Boomers by 2018. Millennials prefer to spend money on experiences rather than materials, and in 2015 represent the majority of U.S. business travel by volume.

While it is exciting to watch the hospitality landscape evolve, Millennials’ burgeoning numbers along with their increasing cultural influence and resources are creating a major quandary for hospitality businesses. Continue reading THE GREAT MILLENNIAL DIVIDE